Service Strategy Analyst
I turn recurring operational problems into systems that run end to end and can be checked.
I am a Service Strategy Analyst. Before this I worked as an Operations Analyst, and earlier as an AI engineer. When I see work that depends on manual steps and scattered files, I look at the whole process and build the system for it: the data, the back end, the front end and the screens people use.
How I work
From a problem to a working system
Start from the problem
I look at how the work is really done, where it breaks and who is affected, before deciding what to build. The aim is a process that works, not a tool for its own sake.
Build the whole path
Data engineering, back end, front end and interface design. I work across all of them, so one process is covered from the first input to the final report.
Make it verifiable
Each figure can be traced back to the record it came from, and each step leaves a trail, so a result can be checked instead of taken on trust.
Selected work
A weekly quality-audit system, designed and built end to end
Case study
The problem, my role, the design decisions that mattered, how I tested it, and what I would do differently.
Read the case study →Clickable demo
The same workflow rebuilt for a fictional bookshop, running in your browser on invented data. Nothing to install, and nothing leaves your browser.
Open the demo →Contact
Let's talk
I am glad to talk about work where operations, data and software meet. The quickest way to reach me is email.